Transfer Agent
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Our company has retained Computershare Investor Services, LLC as our Registrar and Transfer Agent and dividend disbursing agent. At our request, Computershare maintains a telephone response center as a convenience to our shareholders. An automated voice response system is available 24 hours a day. Please have your account number or Social Security Number available. Representatives are available from 8:00 a.m. to 5:00 p.m. (CT) Monday through Friday to assist you with the following:

 

  • Account information
  • Address changes
  • Dividend information
  • Direct deposit of dividends
  • Registration changes
  • Replacement of lost, stolen or destroyed certificates

 

Transfer Agent Contact Information
Telephone
+1 312 360 5104
Mail
CME Group Inc.
c/o Computershare Trust Company, N.A.
P.O Box 43078
Providence, RI 02940
Email
web.queries@computershare.com

 

Manage Your Computershare Account

Go to: www.computershare.com/investor.

First-time users should click the "create login" button to follow the steps for creating a unique user ID.

Returning investors simply log in by entering their user ID and password in the "Existing User" area. If you have forgotten your user ID or password and wish to access your account, click on the "forgot user ID?" or "forgot password" button on the page to go through the recovery process.

Note: In November 2012, Computershare updated the Investor Centre website with enhanced security protocols. Upon their first login to the updated site, users were prompted to validate their contact information and create a custom "site seal" as an additional layer of account authentication.

HOW TO REGISTER

If you are a first-time user, you will need to complete a simple process to create your user ID. You will be required to enter the following information for validation:

  • Ticker symbol or company name
  • Social Security number or taxpayer ID (if you have one)
  • Zip code (or last name if you reside outside the US)

If you do not have a Social Security number or taxpayer ID, you will need to click the "Alternate Validation" link. This alternate registration page allows you to register by entering:

  • Ticker
  • Account number
  • Zip code
  • Last name

After accepting the terms and conditions, you will be directed to the "User Set-up" page. There, you will provide your name, email address and cell phone number for account validation. You will also be prompted to create a unique "site seal" by choosing a color and entering three words of your choice. This custom site seal will appear each time you log in as an added layer of verification. Choose a user ID and password for your account and enter them into the designated boxes. Finally, you will be asked to select three security questions.

*If you have a logon already but have problems logging in, you can contact +1800 942 5909 (U.S. and Canada) or send an email to investorcentre@computershare.com for assistance.

Transfer or Sell Your Direct Registration Shares (DRS) Through Computershare Investor Services
Electronic Transfer

Option 1

DRS Profile System/DTC Transfer


Check the "Electronic Transfer" box on the Direct Registration Transaction Request Form indicating the number of shares to be transferred to your designated broker. Sign and return the original to:

Mailing Address:
Computershare Trust Company, N.A.
P.O Box 43078
Providence, RI 02940

Overnight Deliveries:
Computershare Trust Company, N.A.
250 Royall Street Mailstop 1A
Canton, MA 02021

IMPORTANT: The signature on the form must be Medallion guaranteed. The Medallion Guarantee is a form of signature verification that you can obtain from a commercial bank, trust company, securities broker, credit union or savings institution participating in the Medallion Signature Guarantee Program.

A certification from a notary public is not acceptable.
To complete the form, you will need the following information:

  • Broker name
  • Broker customer account number
  • Broker's participant number, i.e., 4-digit DTC participant number

Option 2

DWAC (Deposit and Withdrawal at Custodian) Transfer

To transfer shares out of Computershare to a broker:

  • Broker initiates a deposit request using Computershare's DTC # 50108
  • Shareholder notifies CME Group Shareholder Relations Department by email to elizabeth.hausoul@cmegroup.com with the following information:
    • Name of broker
    • Broker DTC #
    • Computershare account number
    • Name on Computershare account
    • Number of shares being transferred
  • CME Group Shareholder Relations authorizes Computershare to process the request.

To transfer shares into Computershare from a broker:

  • Broker initiates a withdrawal request using Computershare's DTC # 50108
  • Shareholder notifies CME Group Shareholder Relations Department by email to elizabeth.hausoul@cmegroup.com with the following information:
    • Name of broker
    • Broker DTC #
    • Computershare account number
    • Name on Computershare account
    • Number of shares being transferred
  • CME Group Shareholder Relations authorizes Computershare to process the request.

Occasionally, your broker may charge a fee for transferring shares via a DWAC Electronic Delivery. The shareholder is responsible for the fees.

Registered shareholders may elect to have electronic delivery of their annual meeting materials, statements, tax forms, and all other paper communications. Once you have set up account access at www.computershare.com/investor, go to "My Profile" and select Communication Preference to make your election.